HCLTech Walk-in Drive 2024: Customer Service Representative | 23 December 2024

Customer Service Representative, Non-Tech Role

• Qualification: Any Graduate

Roles and Responsibilities

• Provide exceptional customer service to clients through various channels such as email, chat, and social media.
• Handle customer inquiries, resolve issues, and provide solutions promptly.
• Work on non-voice processes including semi-voice processes like Decto5Dec24.
• Collaborate with team members to achieve process goals and objectives.
• Maintain accurate records of customer interactions using CRM software.