HCL Walk-in Drive 2024 for Customer Support Executive | 04 – 06 September 2024
HCL
Closed
💸 Market Standard
💼 Customer Support Executive
🎓 Any Graduate
📅 Full Time
🚀 Noida, Ghaziabad, Delhi /
NCR
🕓 Posted On 02
September
Customer Support Executive
- Any Grad and Undergrad can apply (No Regular Students / No Law Graduate) .
Work Experience & Qualification criteria
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
- Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines.
- Individuals with experience handling inbound calls from UK customers.
Notes
- Designation: Customer Care Representative-Freshers
- Work Location: Noida Sec-126
- Two Ways Cabs Available
- Age Criteria: 18 Years to 32 Years
Compensation
Salary
Market Standard