Walkin Drives
Tech Mahindra

Tech Mahindra Walk-in Drive 2024 for international customer support || Voice Process | 13 August 2024

Tech Mahindra
Closed
💸 2.5-3 Lacs P.A.
💼 international customer support || Voice Process
🎓 Any degree
📅 Full Time
🚀 Pune
🕓 Posted On 13 August

Role & responsibilities

  • Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
  • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

Preferred Candidate Profile

  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues in billing
  • Demonstrated communication skills
  • Clarity in thought process (Able to articulate his/ her thoughts)
  • Ability to handle tough situations with customers
  • Strong ability to multitask and take fast decisions independently
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries

How to Apply For Tech Mahindra Walk-in Drive 2024 :

Apply For Tech Mahindra : Click Here

Compensation

Salary
2.5-3 LPA

Company Information

Tech Mahindra is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, Tech Mahindra operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.